Member Survey Results are in! Thank you to everyone that participated!

Overview

HSG Health Systems Group in collaboration with GWL Realty Management conducted a member engagement and satisfaction survey among the members at Western Canadian Place Fitness Centre with the following three objectives:

• Identify the level of engagement among the membership at the WCP Fitness Centre.
• Identify the current level of member satisfaction.
• Identify what the WCP Fitness Centre needs to start doing, stop doing and continue to do in order to provide more value to the membership.

Methodology

In total, 321 individuals responded to the survey that was conducted in October of 2011. Current members were asked to provide their opinions through an email survey that was set up through Survey Monkey: There were a small number of respondents that filled out a hard copy of the survey that was then entered into the Survey Monkey system. By having 321 respondents, we were able to achieve a 95% confidence level from this survey.

The first 11 questions of the Survey were designed to measure the membership’s level of engagement with the WCP Fitness Centre, 17 questions were used to measure the member’s current level of satisfaction with the programs and services, and the balance of the survey was used to identify specific demographic information about the membership.

Outcome

Overall, we were very pleased with the response rate from the membership, and thank all of you who participated. By having the level of participation we experienced, the WCP Fitness Centre’s staff has reliable information in which to develop future plans that will benefit the majority of the membership. The WCP Fitness Centre staff will be re-designing its Strategic Plan, Project Objectives and Individual objectives based on the Key Lessons we have learned from the survey.

See below for some of the results from this year's survey